Shipping and Return


Shipping

Carlo A wants you to have a great experience, when you buy one of our ties, and we deliver them in the most professional manner. Therefore, we offer all our customers free shipping worldwide on all orders, and we deliver your tie in exclusive boxes. We want to provide you with the best quality tie and great experiences while wearing it.

Delivery

Scandinavia: 1-5 business days
Rest of Europe: 4-9 business days
Rest of the world: 5-11 business days

Your order will be delivered from Monday till Friday, but the exact delivery time depends on the country of delivery. However, on Danish public holidays the order will be processed the next working day following the public holiday.

Return Policy

We are gentlemen, and you can return all orders and get a full refund. The ties must be returned unopened within 30 days of delivery. You will receive your payment as soon as possible after we have received the order. You can expect to receive your refund within 30 days after sending it. We also offer to pay the shipping costs when returning products, if your tie has had some kind of defect caused by us or the manufacturer.

How to return your purchase

  1. Pack the products you wish to return - ideally in the parcel originally provided. Provide the package with your name and order number.
  2. Fill out the return address: Carlo A ApS, Ahlefeldtsvej 3, 5230 Odense M, Denmark
  3. Arrange the return shipment through any postal courier within 30 days. 
  4. Take the parcel to your nearest post office and make sure to receive a senders ticket to proof, that you have in fact sent your package.

Please note that you bear the risk for the products you have ordered,  when the delivery is completed. If the package appears to be damaged, please do not accept the shipment, and we will help you to get a new package.

Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any flaws and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product, and we will refund you the purchase price and all shipping cost, when we have handled your return.